McCain South Africa is currently conducting a voluntary public product recall nationally, following reports that fragments of foreign material had been detected in specific bags of frozen sliced green beans and stir fry.
The foreign material was confirmed to be small glass fragments originating from a light fitting that has affected a limited batch of products only.
McCain has put stringent measures in place to address the situation and a formal block has also been issued across their cold chain and relevant networks, and all potentially impacted stock has been removed from retail shelves.
Potentially impacted products include:
They have also formally notified retailers and foodservice customers of the current return procedures in place.
What to do if you are a Consumer who has this product
- Double-check product details against the table above
- If these match any in the table above, take the product back to the store of purchase, and engage directly with the store manager
- He/she will take your details, after which, McCain will generate a voucher for you to replace your product.
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Consumers who are unsure of where to find the barcode or how to
return the product can contact McCain's Customer Services team
email: consumer@mccain.co.za or call 0800 006498
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What to do if you are a Food Services Customer who has this product
Foodservice customers can return products to their relevant distributors in exchange for a credit note.
