It is no secret that the professional foodservice industry has heavily been impacted by Covid-19. The ban on food delivery lifted in some markets, whereas others are reopening restaurants…respecting government guidelines of course! No matter the status, reopening will look different with specific guests and diner expectations.
A recent study across 12 countries highlights the main guest and diner expectations post Covid-19. Get to grips with these now to ensure satisfied customers and diners!
How to get started, no matter if you’re delivering or expecting diners
Ensure general cleanliness and extreme hygiene practices: One of the most important requests from consumers to gain trust in hygiene standards is the general cleanliness of restaurants, both Front, and Back of House. To reassure diners on safety practices, consumers want to have easy access to hand sanitizers in restaurants, either directly on the table or in an allocated area of the restaurant.
Wear protective clothing: Particularly important in Back-of-House, over a quarter of people, say staff wearing protective clothing is the most important factor in being able to trust the hygiene of the kitchen.
Communicate hygiene practices: In addition to wearing protective clothing and ensuring overall cleanliness, 49% of diners would like to see more information about hygiene practices in Menus. Having visibility of the kitchen is one of the top factors in enabling people to trust the hygiene standards of it so why not open your kitchen up?
Food Delivery Guest Expectations
Food Delivery, which 45% of consumers use, seems to remain a need of consumers with almost all of them interested in continuing it. Offering delivery is also key – 8/10 occasions of ordered-in food are delivered.
To follow are some emerging Food Delivery trends that will help you make the most out of this consumer trend.
1. Lunch Delivery
2. Family Meals
3. Taste Matters
4. Missed Favourites
Eating Out Guest Expectations
Even though almost all (73%) diners miss eating out, currently 35% of consumers feel they will eat out less in the future mostly due to their concerns about coronavirus. Guests will need lots of reassurance about the safety of venues with venues encouraging return visits. In addition to this, you can find expectations diners have for when eating out below:
1. Hygiene Visibility
2. Social Gatherings
3. Flexible Menu’s
4. Spaced Out
Article Reproduced with Permission from Unilever Food Solutions
References:
®UFS Diner Track | Out of Home Recovery | Streetbees | April 25th to May 12th
®Ipsos | Essential Report May 28th to 31st
