Novice Quality Management

By Linda Jackson on 08 November 2016

Quality – do you really want satisfied customers

Thought so! So this article provides an overview of the compliance journey from novice to advanced. As a novice you will gain an understanding of the steps ahead of you and how we can support you in the process.

Everyone has to start somewhere. So let’s start at the beginning. But we should know where we are headed and what the big picture is.


Our approach to compliance

 


When we tackle a new project or idea we very often instinctively use this approach:

This cycle was made famous by a quality guru called Dr Deming.
This is the cycle we actively follow in our articles to help guide you in your compliance journey.

You can see from the diagram below that as you progress from novice to advanced the level of compliance changes and the degree of difficulty of the articles will also increase.

 

 
What is a novice?


We think you are someone who is new to the concept of quality management although as a consumer you understand quality when you see it. You need to know the basics. You need tools to implement simple quality control and quality assurance processes in your company.


What must a novice be able to know and do?


Our intention with articles aimed at the novice is to ensure you have an understanding of quality, customer service and the importance of getting it right the first time. We also want to equip you on HOW to apply quality with practical tips, templates and advice.


We want to help you meet your customer requirements consistently and cost effectively.